e-Jagriti | UPSC CSE

Why in News: The e-Jagriti platform of the Department of Consumer Affairs has rapidly emerged as a major digital grievance-redressal system, registering over two lakh users since its launch on 1 January 2025.

As of 13 November 2025, the portal has enabled 1,30,550 case filings and ensured the disposal of 1,27,058 cases, highlighting its efficiency in strengthening consumer protection nationwide.

About e-Jagriti (e-Justice and Grievance Redressal through Information Technology and Innovation)

• e-Jagriti is a flagship initiative of the Department of Consumer Affairs, Government of India.
• It aims to modernize and strengthen India’s consumer dispute redressal ecosystem by integrating technology into every stage of complaint resolution.
• The platform ensures transparency, accountability, and time-bound disposal of consumer cases.

Key Features of e-Jagriti

• Unified Digital Portal: Connects all Consumer Commissions across national, state, and district levels, creating a seamless grievance redressal pathway.
• Full Computerisation and Networking: Digital workflow replaces manual processes, enabling faster registration, scrutiny, hearings, and disposal.
• Improved Efficiency: With quick case movement and automated tracking, the system has significantly reduced pendency of consumer cases.
• User-Friendly Access: Consumers can file complaints, upload documents, track case status, and receive updates through a single platform.
• Enhanced Transparency: Real-time data on case filings, status and disposal rates improves consumer trust and strengthens institutional accountability.

Source: PIB

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